Help & FAQs

Let us help…

Need to ask us something? We’ve put a quick FAQ list together that just may help you out. But if it’s about something else we’ve not covered, just email us at  info@tobytiger.co.uk  or give us a quick call on 01903 766777, between 9-5 Monday-Friday – we’re always happy to help.

 

Do you send orders to countries outside of the UK?

Yes, that’s not a problem! We send lots of parcels to most parts of the world. If there are any problems with your location, though, we’ll let you know. If you are looking to having something sent to an EU country, then please visit our EU website at www.tobytiger.de

How much is delivery?

It all depends on how quickly you’d like your order and where it’s going to! We’ve put together a range of options to suit you – check out our delivery info.   

I’m buying a gift, can it be sent straight to someone else?

Absolutely. Simply click on 'add a new address' at the delivery page during checkout and type in their details. If you want to send your item gift-wrapped, we can take care of that too! The gift will be beautifully wrapped in our premium quality wrapping paper and will be accompanied by a card with your gift message printed inside.

Which payment methods can I use?

Lots – and we make sure it’s safe and secure too. You can pay with your credit or debit card, PayPal, or Klarna. If you have any problems or questions about payment, email us at info@tobytiger.co.uk and we’ll sort it out.

Do I need the backing of the applique on the inside of my garment?

The thin backing on the inside of the applique may come off after a few washes, but don’t worry! It’s totally normal and won’t affect the quality or comfort of your clothes.

Where do you make Toby Tiger clothes?

A lovely family-run factory in India is dedicated to manufacturing our clothes. Under the GOTS certification, the factory is checked to make sure workers have a safe and clean environment and that they’re paid fairly.

So, what does GOTS mean?

Help save the planet, go organic! GOTS stands for Global Organic Textiles Standard and it’s the leading processing standard for textiles made from organic fibres. There are loads of things that GOTS does to prove that organic clothes have been made to an ethical and environmentally friendly standard. Here are a few key things:

  • GOTS makes sure that anyone claiming their cotton is organic actually is! GOTS follows the cotton manufacturing process from A to Z. This means GOTS audits the people picking the cotton in the field, to the factory making the clothes and all the way to our head office team. So, when you see the GOTS certification on our Toby Tiger clothes, you can be sure that our lovely suppliers comply with GOTS organic, social and ethical standards. Yay!
  • It’s very important to us that happy workers make our happy clothes. GOTs checks factories to make sure workers are have a safe and clean environment, as well as paid a fair, living wage.
  • Clothes certified by GOTS aren’t allowed to contain any allergenic or toxic chemicals – so it’s kinder to even the most delicate skin. GOTS bans chemicals that can cause illnesses, and pollutants that can harm eco systems. This makes farmers and factory workers happier, as well as our planet. A big deal for us.
  • GOTS-certified factories need to show how much water and energy they use to manufacture their cotton. GOTS puts targets and practices into place to help lessen the load.

 

Find out more about why we love organic.

  

What is Organic Cotton? Organic cotton is grown without the use of synthetic pesticides or fertilisers. It promotes a healthier environment for both farmers and the planet. At Toby Tiger, we are proud to offer a wide range of baby clothes and kids wear made from 100% organic cotton.

 

Why Choose Organic Cotton for Baby Clothes and Kids wear? Organic cotton clothing is gentle on your child's sensitive skin, reducing the risk of allergies and irritation. Additionally, it contributes to sustainable farming practices and helps protect the environment for future generations.

 

Are Your Baby Clothes and Kids wear Safe for My Child? Absolutely! Our organic cotton baby clothes and kids wear are GOTs-certified, ensuring they are free from harmful substances. You can trust that your child will be comfortable and safe in Toby Tiger clothing.

 

What Age Range Do You Cater To? We offer a wide range of sizes to accommodate newborns to children up to 8 years old. Whether you're shopping for baby onesies, toddler t-shirts, or kids' dresses, we have something for every age group.

 

How Do I Care for Organic Cotton Clothing? Our clothes wash really well at 30 degrees - and it’s less of a hit to the environment too. But don’t forget to check the care label on your items to be sure of any particular instructions. Oh, and because our clothes are made from 100% cotton, they’re not really on friendly terms with the tumble dryer. Steer clear!

 

Do You Offer Unisex Options? Yes! Many of our designs are unisex, featuring gender-neutral colours and patterns. We believe in providing stylish and versatile options for all children.

 

Can I Find Matching Outfits for Siblings? Absolutely. We offer coordinating designs that are perfect for siblings. Check out our collections to find matching or complementary outfits for your kids.

 

Do You Have Sustainable Packaging? Yes, we are committed to sustainability. Our packaging is eco-friendly and recyclable, reflecting our dedication to reducing our environmental footprint.

 

How Often Do You Release New Collections? We introduce new collections twice a year, Spring/Summer and Autumn/Winter. Sign up for our newsletter and social media to stay updated on our latest releases.

 

What's Your Return Policy? We offer no-fuss returns because we know that sometimes you’ll need to send something back to us. We won’t hold it against you! Head on over to our dedicated page to follow our easy returns process.

 

Can I Track My Order? Yes, you will receive a tracking number via email once your order is shipped. You can use this number to track the status of your package.

 

Where Can I Find Your Size Guide? Our size guide is available here on our website to help you choose the right fit for your child. We recommend measuring your child and comparing the measurements to our guide for the best fit.

 

Thank you for visiting Toby Tiger! We hope this FAQ page has answered your questions. If you need further assistance,  just email us at  info@tobytiger.co.uk  or give us a quick call on 01903 766777, between 9-5 Monday-Friday – we’re always happy to help.